Initial Disclosure Document

We've just bought our second low mileage car from Theo & Richard (not forgetting Dan!) and can only say that we personally wouldn't go anywhere else.T... Read More

I bought my first car from Lancers recently and am overjoyed with the whole experience. Richard and Theo are so lovely and knowledgeable. The cars the... Read More

When we bought our first car from Theo at Lancers, in 2015, we decided this place is where to go for our future cars too. We both found Theo very prof... Read More

This is the second vehicle I have purchased from Lancers and Theo makes the whole process seamless and utterly simple. Over and above this, Theo went... Read More

Car was spotless on collection. Theo and Richard obviously take pride in their business and have a helpful and professional approach. Definitely a wel... Read More

i bought a car from Lancers of Beckenham and would highly recommend them. Theo was excellent, listening to my wishes to have a beautiful paint job on... Read More

Just back home with my new Vauxhall Crossland purchased from Lancers of Beckenham, which is our 2nd car from Lancers. Theo and Richard are a brilliant... Read More

We have just purchased our 4th car from Lancers In beckenham over a long period of years, Would always go to them as there care and detail is brillian... Read More

Great service from an honest, reliable userd car dealer. Theo and his team are the best. Go and take a look at their great low mileage cars. You don't... Read More

Thank goodness that customers still come first in some businesses. A happy experience vs contrast with a big dealership.... Read More

Thank you Theo and Richard for your help and great Customer Service whilst purchasing my car.... Read More

Amazing customer service at Lancers in Beckenham. Thank you Theo and Richard for all your help with my purchase.... Read More

Recently bought a Vauxhall from Lancers, we had a good experience. Theo was very helpful seaching for a low mileage car and kept us informed when the... Read More

Great family run company. Seriously can't do enough for you. Fantastic place to buy a low mileage quality car from. Always great prices and no hidden... Read More

This Garage had totally changed my perspective on Car Dearlers as they are so kind and caring. They make the whole experience of buying a New Car most... Read More

Just bought a car from Lancers and have to say they were fantastic. Theo was brilliant from start to finish and could not help enough throughout the w... Read More

First Class Service! Theo was fantastic from start to finish! I could not recommend highly enough..... Read More

I have just bought a new car from Theo at Lancers of Beckenham and as well as having got a car I am delighted with (Skoda Octavia) at a very fair pric... Read More

Just bought our 4th car from Lancers. The service and experience you receive is first rate. He did not rush us one bit when we were trying to decide b... Read More

I recently bought a car from Lancers after being recommended to them and overall had a great experience. I received excellent customer service from Th... Read More

This Garage is NOT just a sales garage BUT an friendly personal, caring garage run by two exceptional human beings who are both intent on giving you t... Read More

Easy purchase, no heavy sales tricks, helpful salesman. I would highly recommend. Car runs like a dream and comes with a warranty. Price was competiti... Read More

I honestly cannot rate this place enough. I have always been sceptical about buying from a trader rather than the big companies you see advertised but... Read More

Fantastic car dealer, i bought a Ford Focus about 2 months ago and its been brilliant, the car was spotless and very clean in fact all the car they ha... Read More

From my first encounter with Lancer of Beckenham I was put completely at ease. Gifted with amazing customer care - attentive , friendly and knowledgea... Read More

Had a very pleasant and easy experience buying a low mileage mini. I decided I'd like coloured mirror caps and both Theo and Richard couldn't have bee... Read More

The guys at Lancers are very helpful and friendly, they provide a great service.

I bought a car on behalf on my daughter recently, with Lancer's, and I am very satisfied with the way that the purchase was handled by them. They were... Read More

In my recent hunt for a car I visited many dealers over the course of a few days, and though there are still one or two who offer a decent level of cu... Read More

Friendly service from an experienced team. No pressure sell, interested to know what type of car you wanted... Read More

I bought my new Clio from Lancers of Beckenham 3 weeks ago and I must say I?m over the moon with my new car. The team did everything they could to ens... Read More

Honest, kind, caring and extremely helpful service with an excellent choice of low mileage cars to choose from.... Read More

I bought my first hand car from Lancer nearly 1 year ago. Not knowing much about car, and glad to get advices from Lancer. They provided good sincere... Read More

My experience of buying my first ever car was made a delight with the help of the guys at Lancers. The whole team was incredibly friendly and helpful... Read More

WONDERFUL TEAM! Great customer service and made the whole experience of purchasing my first ever car really fast and easy. All staff were incredibly f... Read More

Just to say just bought my second car from lancers the last time was about 12 years ago service great thanks theo... Read More

What a great customer experience from Richard and Theo. So knowledgeable and were able to recommend the car that suited our needs. Competitively price... Read More

A good range of cars from about ?6000 to ?10000 all in very good condition . The majority have full dealer service history and usually lower than aver... Read More

I found the experience of purchasing from Lancers to be really easy, they were very friendly and helpful, and the purchase of my first car was a dream... Read More

Would definitley recommend! Really friendly and efficient.

I loved the service I received at Lancers. The process of buying a car was very quick and easy (no hidden complications), everything was explained ste... Read More

Having done some research on the car I already knew the price from Lancers was very near the bottom mark of what the car should sell for from a dealer... Read More

Received great service from Richard and Theo when I recently bought a new car which I have been very happy with. Highly recommended.... Read More

Nice and helpful people to deal with - answered calls and were on site when arranged. No dealing - all was as advertised, no problems and so far so go... Read More

I bought an Astra GTC from Theo last week and couldn?t have asked for a better experience. Being over a 3 hour drive from the showroom I was given a d... Read More

Extremely courteous and helpful . Received a very fair deal and happy to recommend them. Bought myself a brilliant car. Thank you.... Read More

So pleased with our C3, bought from Lancers about 4 years ago, we returned this month to buy another car. Excellent customer service. Trustworthy and... Read More

great service, very helpful, good range of quality cars

I had an excellent experience buying my first car from Lancers. Richard and Theo were very helpful and answered all our questions without any pressure... Read More

Lancers went out of their way to help with an admin HPI issue where no other dealers would, also sorting out the DVLA and servicing my new car as stan... Read More

Went in to look around and come out as a proud owner of a lovely new car, well new to us. The customer service provided by Richard was amazing all our... Read More

All the staff at Lancers were really helpful and informative. They provide great service and also great cars! Nothing was too much trouble! Thanks for... Read More

Many thanks to Theo and Richard at Lancers. No pressure sales. Excellent help, advice and information. As a first time car buyer this was very importa... Read More

Hassle free car buying. No pressure sales people. Quick to respond to messages and an all round pleasurable experience of car buying.... Read More

Just bought a beautiful Mazda MX-5 from Lancers, after dealing with the wonderfully helpful and informative Richard. Have been looking around online f... Read More

My experience with Lancer of Beckenham was excellent. The salesman was very knowledgeable and not intimidating. I would definitely recommend them.... Read More

Very helpful and experienced staff - excellent service.

Brilliant service! Great staff who are well informed of the vehicles they are selling would definately go back for another car... Read More

Fantastic experience buying our Ford Fiesta from Lancers. Great low mileage car handed over in fantastic condition and as described. Richard and Theo... Read More

Excellent service from both gentlemen; they were extremely helpful throughout the whole process. However, I do think that at least half a tank of fuel... Read More

Wonderful service with no pressure to purchase the car. All my questions were answered fully and once i decided it go ahead i was support very through... Read More

Right from the off the service was excellent. I had an immediate response to my email to the dealer with full descriptions of the car. I arranged a vi... Read More

This is a really nice trader to do business with. The cars are in excellent condition . Richard is very good he did all the change over nothing was to... Read More

We as a family and many of our friends have been buying our cars from lancers for many years we have always been extremely satisfied and very happy wi... Read More

I bought my first car here straight after passing my test. I loved the fact that they only have top quality second hand cars on their forecourt so you... Read More

Very easy experience with Lancers with very good customer service provided. Would recommend to anyone looking for a new (approved used) car... Read More

Great service! Very friendly and helpful, also went out of their way to help me get finance. Excellent customer service, everything and more than one... Read More

We were looking for a used family car, it had to be automatic, low mileage and in good condition. Having bought a thoroughly satisfactory car from Lan... Read More

Excellent customer service, pulled up at 1pm was driving a car away by 3pm having taxed and insured it. Friendly salesman, didn't push finance at all... Read More

I found Lancers to be very helpful and straightforward in their approach. Richard explained their policy on which cars they would sell and gave me opp... Read More

Second time of buying from lancers both times have been a great experience with quality cars Highly recommend!!!!... Read More

Very helpful and told us everything we need to know glad we went with this company would recommend to anyone ??... Read More

This was my first time buying from a dealer Richard was one of the nicest guys u could meet not at all pushing very easy to talk to and knew his job i... Read More

A very friendly service. Car in excellent condition. I drove my car away the same day. Good knowledge and information given.... Read More

Excellent customer service, very accommodating and professional

This was my first experience of purchasing a used car, and l was a little apprehensive and sceptical to say the least. Thankfully my fears were allevi... Read More

Having not bought a car of my own for 10 years due to driving a company vehicle, I was at a bit of a loss as where to start. I knew that I wanted a lo... Read More

This was my second time buying from Lancers of Beckenham - the first was in 2012. They offer quality second hand cars with low mileage and fair value... Read More

Lancers were recommended to me by a freind. I looked at several cars on their front, all were in top condition and had low mileage. I received very fr... Read More

I am impressed from Theo and Richard from Lancers of Beckenham!They offered me what I need and supported me during the process of making the right dec... Read More

Quality service from start to finish Constant update with regards to applying for finance Not pushy as some sales persons can be Replaced to tyres I w... Read More

Bought a Vauxhall Astra with only 15,000 miles in pristine condition. Walked on to the garage, made a deposit,car taxed, car fully serviced and all go... Read More

Great car & great service! It was a real pleasure doing business with Theo & Richard, having found them through links via "Netmums". Both of them were... Read More

Lancers of Beckenham were extremely helpful and friendly. The vehicle purchased was in excellent condition, and the process of purchase could not have... Read More

Thank you both at Lancers for making a stressful experience - saying goodbye to an old workhorse and buying a new one - as smooth, and professional as... Read More

Found an interesting car on their website. Went to view. Good communication and honest appraisal of car options. Chose a completely different car in t... Read More

Why I have never used this garage before, when buying a car is a mystery to me. If you are looking for an honest, A1 condition, low mileage car then l... Read More

Brought my car Saturday the guy sat down and went through everything about the car and the warrenty! He also got the car ready to go in no time! Good... Read More

Fantastic service, Richard and Theo are friendly, welcoming and very helpful men. They made buying a car very easy. A beautiful car with low mileage O... Read More

The sales person was very professional, friendly and not at all pushy. He made sure I could operate the sat nav before leaving as I had to go straight... Read More

I was happy with the service I received. Staff were polite and helpful.

Excellent service. Very nice to deal with.

My visit to Lancers was excellent, I knew what I wanted and they assisted in all ways. I would highly recommend this company for anyone looking for a... Read More

Buying the Astra from Lancers of Beckenham was pleasant. It was a stress free experience. The staff were very professional . I had an honest valuation... Read More

This is my second car purchase from Lancers and I couldn't be happier! Fantastic customer service as well as helping me find the best fianc? deal poss... Read More

Found exactly what I was looking for, the salesman was a great help and the car was very low mileage and in beautiful condition. Price very reasonable... Read More

A really pleasant experience. Saw the car online, went along, was given the keys and left to look around, then took it for a test drive up the road. T... Read More

I had a very good experience with Lancers. The sales process was relaxed, Theo was always available to answer questions, but not at all pushy which I... Read More

Absolutely PROFESSIONAL service, would recommend them to anybody without hesitation EASY 5 STARS... Read More

The men at Lancers could not do enough to help with the purchase of my new Vauxhall Astra. They answered all my questions, were kind and patient with... Read More

Very welcoming and helpful, would recommend them to anybody

I explained to Richard at Lancings the sort of car I was looking for, fairly new, low mileage, one owner and very good condition. He explained that La... Read More

They really went the extra mile, searching across England to find a suitable automatic car for us & very quickly.... Read More

Have brought from them before.there customer services is excellent.Had been to 2 other car dealers before going to lancers.... Read More

We found Richard very helpful & not at all 'pushy'......just left us to view various cars & was able to answer our questions. The car we decided upon... Read More

I just part exchanged my car with lancers and they very helpful and even got me a better rate for finance. Very friendly people, will definitely be go... Read More

In all my dealings with Richard I found him to be honest and helpful.

This is our second purchase from Lancers. As with the previous time the service was excellent, the advice extremely helpful, and the quality of the ca... Read More

I have bought several cars from Richard and Theo, and have always found them helpful, and the best thing is that they do not pressure you into buying... Read More

After contacting Richard, he ran me through the process of financing a car as I was completely new to it. The process of setting the finance up was a... Read More

This is the fourth car I have purchased from Lanvers. Theo and Richard are gentlemen and I have no hesitation in recommending Lancers at all.... Read More

Lancers were really helpful in finding me a new car recently. They have great low mileage cars and the guys are happy to spend time answering question... Read More

Good, friendly service, and I didn't feel like I was being sold to. Prices were on the whole fair. So far I am very pleased with the car I bought. Onl... Read More

Very professional and friendly dealers. Got a great quality car at a great price. Everything was explained clearly and correct procedures followed for... Read More

Honest, kind, caring and extremely helpful service with an excellent choice of low mileage cars to choose from.... Read More

Absolutely PROFESSIONAL service, would recommend them to anybody without hesitation EASY 5 STARS... Read More

I found the experience of purchasing from Lancers to be really easy, they were very friendly and helpful, and the purchase of my first car was a dream... Read More

Good service from experienced and trusted team Friendly service from an experienced team. No pressure sell, interested to know what type of car you wa... Read More

Great service again by Lancers! The guys at Lancers are very helpful and friendly, they provide a great service.... Read More

Just purchased a car from this company, owned by Theo. They have an excellent selection of cars and buying from Theo was an easy process and a pleasur... Read More

Popped into look at a Nissan Pixo and met Theo the Sales Rep who was very warm, friendly and welcoming. He went out of his way to help me and made the... Read More

Just bought our 4th car from here. We really value the great selection of good quality low mileage cars, along with the customer service that is alway... Read More

I went looking and found nice friendly staff very willing to help, showed me a number of cars so i could work out what was best for me and aimed at my... Read More

I've just bought my first car through Lancers, and was really impressed. Theo was very helpful without being pushy, and took the time to make sure the... Read More